Google review requests and replies
Ask customers for a review after the job. We prepare the requests and replies for you to approve. We set it up and look after it for you.
Never get round to asking for Google reviews?
We prepare a Google review request for each customer after the job or booking, using the contact details your business already has. The request can go by WhatsApp, text or email once you approve it. When a review arrives, we draft a reply to the Google review for your approval. New and negative reviews are flagged so nothing sits unanswered.
For businesses finishing jobs or bookings every week that rarely get round to asking the customer for a review.
Already have Google reviews?
Good. We start with the reviews you have and the way you ask today, then do the asking and the replies for you to approve.
Part of the six building blocks
Customer reviews is one of the six building blocks.
These six building blocks work together. You choose where we start.
See all six building blocksGet Your Free Business Roadmap
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Monthly work from £375. Setup is quoted after the free call, once James knows what your business needs.
Questions about Google reviews
Will you send review requests or replies without my approval?
No. We prepare review requests and replies for you to approve.
How do I ask customers for a Google review?
We ask for you. After the job or booking we prepare a short request using the contact details you already have, and it goes by WhatsApp, text or email once you approve it.
How do I get more Google reviews?
Ask every customer soon after the job, with a direct link to your review form. We do the asking for you, by WhatsApp, text or email, once you approve the request.
What do I have to do each month?
Approve the review requests and the drafted replies, and tell us where a different answer is needed. Anything needing a refund or a conversation stays your decision.
What happens if I get a bad review?
It is flagged to you when it appears, with a reply drafted for your approval. A calm, factual reply is usually the useful one. Genuine reviews cannot be removed, and we do not offer to remove them.
Can you write reviews for me, or offer customers something for leaving one?
No. We do not write reviews and we do not set up incentives for leaving one. Google’s review policies apply to your business as well as to us, and reviews collected that way can be taken down.
Will this put me at the top of Google?
No. Google decides what it shows and how it ranks businesses. We set up the asking, the replying and the monitoring; the number of reviews you receive and where you appear cannot be guaranteed.
Can I start with customer reviews on its own?
Yes. You choose where we start, and reviews can be the first job.